CONCEPTS: Guiding Principles For Clinical Risk Management

This manual serves as a desk reference when risk management and patient safety topics and questions arise in the physician clinic setting.

Each section provides information and additional resources about the topic, along with relevant sample policies.

Content available includes:

Facility and Environment: Cleaning and Safety
Healthcare Provider Practice
Patient Relations
Communication and Follow-up
Medical Records
Patient Safety
Emergency Protocols & Fire Safety
Legal Issues
Regulations and Standards
Risk Management

The manual also serves as an excellent employee orientation manual and training resource. It includes a Clinic Self-Survey  that is helpful in identifying potential liability risks, particularly in clinic-type settings. After completion of the Clinic Self-Survey, it will be reviewed and specific recommendations and action plans will be developed to help you address opportunities for improvement. In addition, a report comparing your organization to other survey respondents will also be produced.

Copyright © 2010 Healthcare Services Group. The materials contained in CONCEPTS are proprietary and may not be distributed or reproduced without the express consent of HSG. MLA insureds have permission to reproduce and use information contained in this manual within their facilities.