About Us
Healthcare Services Group (HSG)
Provides management, employees and facilities to operate our Family of Companies as well as providing a vast array of value added services including claim management, risk management, patient safety education and more. We have earned a proud reputation as insurance problem solvers, serving Missouri, Kansas, and Illinois healthcare providers.
The Healthcare Services Group Family of Companies includes:
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Missouri Hospital
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The leading writer of medical professional and general liability insurance for Missouri hospitals, their employees, subsidiaries, and related operations.
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Medical Liability Alliance
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Provides professional and general liability insurance to physicians, for profit hospitals, healthcare facilities and providers in Missouri, Kansas and Illinois.
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Providers Insurance Consultants, Inc.
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Broker for property and liability insurance to healthcare providers and facilities.
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Hospital Association Trust
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A multiple employer trust arrangement, incorporated by hospitals for hospitals, formed to address the lack of availability of reasonably priced Workers’ Compensation insurance.
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HSG Charitable Foundation
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Provides up to $5,000 of financial support of students pursuing medical, nursing or other healthcare related degrees or certificate program.
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BRIEF HISTORY
The first HSG company began providing affordable medical professional and general liability insurance protection to Missouri hospitals in 1976. The first, and each successive HSG company, was formed to offer solutions to crises facing hospitals and healthcare providers across the state. The same is true of the extensive value-added services we provide our members and insureds. We strive to go above and beyond traditional insurance programs to offer additional solutions at no cost to our insureds.
MORE THAN MEDICAL MALPRACTICE INSURANCE
Customers Have FREE ACCESS to Extensive Resources:
LEGAL SERVICES & CLAIMS MANAGEMENT
- Non-Claims Legal Consultation
- Representation for Disciplinary Hearings, Investigations, and Depositions
- Response to Records Requests and Licensing Boards
- Board Policy/Contract Review and Legal Advice
- Dedicated, Individualized Service
- 24-Hour Urgent Response System
- Monthly Loss Reports
- Personalized Annual Claim Review
- Knowledgeable, Experienced Claims Management Team
RISK MANAGEMENT & PATIENT SAFETY
- 24-Hour Risk Management and Patient Safety Hotline
- Medical Liability Alliance (MLA) Risk Management Premium Discount Program
- Online Education, including CMEs for physicians and nurses
- On-Site Risk Assessments & Clinic Self-Survey Risk Assessments
- On-Site and Virtual Education Programs
- 24-Hour Consultative Services / 24-Hour Adverse Outcome Hotline
- ECRI – Health System Risk Management Resource (MHP)
- ECRI – Ambulatory Care Risk Management Resource (MLA)
- HEALS – Healthcare Event Assistance & Lending Support Program
ADDITIONAL CUSTOMER BENEFITS
DIVIDENDS & PROFIT SHARING
Healthcare Services Group (HSG) Family of Companies believes in giving back to its members and policyholders. The Companies employ highly efficient operating practices, keeping the expense ratio well below the national average, providing additional revenue to the bottom line, and allowing us to sustain increasing dividends and profit-sharing to policyholders.
2024 Dividend and Profit Sharing Announcement
In 2024, the Missouri Hospital Plan (MHP) board of directors declared a $14 million dividend payable to members renewing in 2024. This represents a $1 million increase over the dividend amount paid in 2023. MHP has a long history of providing substantial annual dividends to MHP members. Overall, MHP has declared $240 million in dividends to its members over the past 18 years.
In addition, the MLA board of directors declared a 13% Quality Caregivers profit sharing payout for eligible insureds upon renewal, an increase of 2% from 2023. MLA is a wholly owned subsidiary of MHP. This is the 16th consecutive year that MLA has produced profit to share with qualifying insureds. Over this time, the MLA board has declared over $24 million in profit sharing.
MISSOURI HOSPITAL PLAN (MHP)
MHP DIVIDEND FACTS
Fact 1: Eligibility: Members are eligible to receive dividends after one year upon renewal
Fact 2: 2024 Return: $14M was returned to members
Fact 3: Dividend Sharing Ratio: MHP’s 31% dividend ratio is more than 20 times that of industry peers
MEDICAL LIABILITY ALLIANCE (MLA)
QUALITY CAREGIVERS PROFIT-SHARING PLAN FACTS
Fact 1: Eligibility: Policyholders are eligible for profit sharing after one year*
Fact 2: 2024 Return: 13% of premium was returned to policyholders
Fact 3: Profit Sharing Ratio: MLA’s 13% profit sharing ratio is more than three times that of industry peers
Fact 4: 2024 profit-sharing payout marks over $24 million returned to policyholders since 2009.
*Payable upon renewal, subject to defined loss experience standards.
MISSION, VISION, AND VALUES
Mission Statement
To protect and promote quality healthcare, we are a trusted provider of innovative, comprehensive, fairly-priced, high-quality insurance products and services for hospitals, physicians and other healthcare providers.
Vision Statement
To be the preferred, trusted partner to healthcare providers delivering substantially more value than the competition by continually enhancing products and services that allow our customers to better serve their patients and communities.
Values and Ideals Reflected in our Actions
Beneficent – Producing a benefit for others
Collaborative – Working together
Ethical – Being honest; having integrity
Loyal – Being faithful to our Mission
Good Stewards – Being faithful to our Stakeholders
BREACH RESPONSE INSURANCE
The advent of electronic medical records, in conjunction with mandates stemming from data-information breaches, has fueled the need for Cyber Liability Insurance. Cyber Liability-related claims are for the most part excluded by the traditional insurance coverage purchased by hospitals and medical providers. Most notably, but not exclusively, cyber policies cover a business’ liability for a data breach in which the firm’s customers’ personal information, such as Social Security or personal healthcare information, is exposed or stolen by a hacker or other criminal who has gained access to such data.
ProCon has developed a Cyber Liability program specifically designed for hospitals and leveraged the buying power of the group, resulting in broad coverage with an extremely competitive pricing model. The policies cover a variety of expenses associated with data breaches, including: notification costs, credit monitoring, costs to defend claims by state regulators, fines and penalties, and loss resulting from identity theft.
HSG CHARITABLE FOUNDATION (HSGCF)
- The vision of the Healthcare Services Group Charitable Foundation (HSGCF) is to fund healthcare programs that advance the quality of patient care, patient safety, and community wellness. Our initiatives include a Matching Scholarship and Tuition Reimbursement Program, Hospital Team Member Assistance Fund, and the HSGCF Patient Safety Grant.
FLEXIBLE BENEFIT PROGRAMS
- Through its partnership with Acrisure, HSG provides affordable insurance coverage and flexible benefit programs for member hospitals. Available programs include group health, life, dental, disability and voluntary benefits. As a result, hospitals have realized substantial savings and employee benefit plan improvements as members.
- For information on benefit plan programs for your organization, please call Randy Lueckenotte at 573-636-3222.
MISSOURI’S LEADING WRITER OF MEDICAL PROFESSIONAL LIABILITY INSURANCE
Healthcare Services Group Family of Companies – Missouri’s leading writer of medical professional liability insurance. Formed by and for healthcare providers, we have earned our leadership position and extraordinary customer retention by distinguishing ourselves from competitors for more than 40 years. We do this through consistent and disciplined business plan execution; extraordinary customer service; and expense ratios that are among the lowest in the industry. As a result of these fundamentals we have been able to deliver SO MUCH MORE:
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Financial performance
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Customers can take comfort in the knowledge that our financial performance has resulted in industry leading surplus ratios that enable us to respond when customers need us most – when they have claims.
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Shared profits with loyal customers
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Few companies share profits. HSG has a long history of sharing significant profits with policyholders. In 2019, HSG announced $14.9 million in dividends and profit sharing by MHP and MLA.
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Continuously adding value
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We offer so much more. We are constantly adding products and services that meet customer’s needs. Many of our value-added services are provided free as a customer benefit.
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