“Partnering with our members to meet their current and future risk management and patient safety needs through education, training and support in an effort to improve patient safety and decrease professional liability claims.”
Healthcare Services Group strongly believes that an effective risk management and patient safety program reduces adverse events and subsequent liability claims. We have a team of Risk Management and Patient Safety professionals with more than 80 years of combined experience in clinical medicine, healthcare risk management and law to assist you 24/7 with proactive risk management and patient safety initiatives. The services described below are included with your professional liability insurance package, at no additional cost, and are delivered by our Risk Management & Patient Safety staff in partnership with your facility’s staff.
BENEFITS WE PROVIDE OUR INSURED CLIENTS AT NO ADDITIONAL CHARGE:
During normal business hours (8a-4:30p), simply call our home office and request our Risk Management staff.
After normal business hours, call our regular telephone number and our automated telephone system will provide instructions on how to activate the 24/7 Adverse Outcome Hotline. Callers will then be asked to provide a brief description of the event, their name, and telephone number. HSG Risk Management staff will return the call as soon as possible.
Each section provides information and additional resources about the topic, along with relevant sample policies.
Content includes:
Facility and Environment: Cleaning and Safety
Healthcare Provider Practice
Patient Relations
Communication and Follow-up
Medical Records
Patient Safety
Emergency Protocols & Fire Safety
Legal Issues
Regulations and Standards
Risk Management
The manual also serves as an excellent employee orientation manual and training resource. It includes a Clinic Self-Survey that is helpful in identifying potential liability risks, particularly in clinic-type settings. After completion of the Clinic Self-Survey, it will be reviewed and specific recommendations and action plans will be developed to help you address opportunities for improvement. In addition, a report comparing your organization to other survey respondents will also be produced.
Copyright © 2010 Healthcare Services Group. The materials contained in CONCEPTS are proprietary and may not be distributed or reproduced without the express consent of HSG. MLA insureds have permission to reproduce and use information contained in this manual within their facilities.
HEALS provides education and support to insured healthcare providers after they experience a bad patient outcome, during a complaint investigation and during malpractice litigation. The program focuses on the healthcare providers’ thoughts, concerns and questions about the events unfolding around them. HEALS is an information sharing program with its primary objective being to help providers return to peak performance as quickly as possible.
HSG’s Claim Department and the Risk Management & Patient Safety (RM&PS) Department work closely together to deliver the HEALS program to insured clients. HEALS is part of HSG’s claims services. HEALS is managed and controlled by the Claim Department as part of the claims process but delivered by HSG’s RM&PS Department. Since it is a part of the claims management process, the information discussed is privileged just like other claims related information.
For more information: Risk Management & Patient Safety Newsletter, Spring 2014, Volume 11, No. 2 newsletter & HEALS brochure.
The SRAT breaks down each audit protocol into subparts and consolidates the guidance and requirements into self-contained units that guide the users to the required policies and procedures. SRAT starts with the required Risk Assessment and ends with Breach Protocol requirement.
Content includes:
HIPAA Compliance Program Overview
HIPAA Audit Preparation Security Rule Audit Tool
Basics of Analysis and Risk Management for HIPAA Security and Privacy Rules
Administrative Safeguards Risk Assessment
Physical Safeguards Risk Assessment
Technical Safeguards Risk Assessment
Privacy Rule & Breach Risk Assessment
References and Resources
SRAT Audit Protocol Phase I
SRAT Audit Protocol Phase II
We partner with Med-IQ to provide online educational courses. These courses are designed to provide Physicians/Surgeons, Allied Healthcare Professionals and Registered Nurses a convenient opportunity to improve risk management and patient safety practices, while earning continuing education credit. In addition, insured physicians, surgeons and allied health care professionals who successfully complete these Med-IQ online educational courses may qualify for a 1% Risk Management premium credit discount for each course completed, up to 5%.
We believe that our insured clients who apply solid risk management practices should see their efforts reflected in their premium. Participation is strictly voluntary in this program; however, it can result in a discounted premium of up to 7.5% on your professional liability insurance renewal.
The first part of the program focuses on education. There are two ways to earn the education premium discount — up to 5% per year. Eligible insured Physicians/Surgeons or Allied Healthcare professionals can attend a one-hour, on-site risk management program, provided by a MLA consultant, for 3% premium discount or successfully complete our online educational courses for 1% premium discount for each completed course. These options can be combined to earn a total of 5% education premium discount per year.
The second part of the program focuses on self-survey and office practice assessment and provides a 2.5% premium discount for two years upon premium renewal. Our Clinic Self-Survey is designed to assist in identifying and correcting risk management concerns in your office practice. In addition to the premium discount you will earn for reviewing and completing this Clinic Self-Survey, it will be reviewed by our Risk Management professionals and specific recommendations and action plans will be developed to help you address opportunities for improvement. A report comparing your organization to other survey respondents will also be provided.